FAQ

Can I use Muse for live jam sessions?

Each user’s internet speed and computer will have an effect on latency, making it difficult to play in sync over the Internet. However, if in the same location and connected to the same network, Muse is a great way to wirelessly connect everyone's devices, without the hassle of extra equipment. With fast enough internet, you can stream high quality audio or MIDI directly over the network with no audible latency.

Why can't I select or see my microphone?

There might be a few reasons why you don't see your microphone.
1. If you don't see your microphone in the input list, click the "Audio" tab in Muse's settings, then click "Show all audio devices" under Advanced Audio Settings. Once you do that, check to see if your microphone is now visible in the list, and that you can select it.
2. Make sure that your microphone permissions are enabled for Muse. You can do this by opening your Mac "System Preferences", selecting "Security & Privacy", and click into the "Privacy" tab. Click the lock icon at the bottom left to make changes, and in the list to the left, scroll down and click "Microphone" to see the permissions. Then in the list to the right, make sure Muse is selected so it has permissions.

If you are still running into problems detecting your microphone, contact support here

Can I select specific channels for my input/output when sharing a multi-channel device?

For now Muse defaults to the first two channels on the device, and you won't be able to select another channel. For a temporary workaround, we recommend that you manually route the desired input to the first channel, or you can use your DAW to access all channels on the device and use Muse Audio Share to share the audio with the session.

Why do I see "Microphone permission not granted" after I gave Muse microphone permissions?

If you gave Muse permission to access your microphone and still see the "microphone permission not granted" message, fully quit the app by right-clicking the Muse icon and pressing quit, then open Muse and check the settings page again. If you still see the "permission not granted" message, try restarting your computer and checking again.

If you are still running into issues, contact support
here

Why is there a playback delay in my DAW when using Muse Audio Share?

Depending on your computer speed, you may encounter a slight playback delay when sharing audio from the Muse Audio Share device. To fix this, use the Muse Multi-Output device for you setup, in place of Muse Audio Share. You can see how to properly setup the Multi-Output device in the Advanced Audio Settings Tutorial here

Why can't I hear anything/why is my audio quiet when sharing computer audio via Muse Audio Share?

Make sure that the device Muse has selected as your speakers is turned up at the volume you want. You can change the volume of all devices in Audio MIDI Setup on Mac. You can follow the 'Sharing Audio From Your Computer' section of the Feature Overview Tutorial here

Why does my computer get slow when using Muse?

The more users you have in your session, the more work your computer will need to do. Each additional audio device you share will add more stress on your machine. Things will get busier if you share high quality audio, video, and share your screen all while using a heavy DAW to process your plugins and audio. For now, we don't recommend more than 4 collaborators in your session unless your computer can handle heavy loads. If you have 4 collaborators or less in your session and are still experiencing lag or notice your computer getting too slow, start by lowering the video quality settings in Muse's Video Settings, or turn off any video feeds being shared with the session. To optimize performance, we recommend only sharing devices as you need them, and to remove devices not being used.

Why do I hear a crackle when using the Muse Multi-Output device?

Make sure that drift correction is enabled for the Muse Audio Share device if using Muse Multi-Output. You can see how to properly setup the Multi-Output device in the Advanced Audio Settings Tutorial here

How do I share audio from my computer?

Set your computer's system output to Muse Audio Share or Muse Multi-Output*, and select 'Share System Audio' from the input list in Muse's audio settings. (The Muse Multi-Output device is used to remove playback delay in your DAW). You can follow the 'Sharing Audio From Your Computer' section of the Feature Overview Tutorial here

How do I share audio from my DAW?

Set your DAW's audio output to Muse Audio Share or Muse Multi-Output*. Then set your computer's system output to Muse Audio Share or Muse Multi-Output*, and select 'Share System Audio' from the input list in Muse's audio settings. (The Muse Multi-Output device is used to remove playback delay in your DAW). You can follow the 'Sharing Audio From Your DAW' section of the Feature Overview Tutorial here

How do I record MIDI over the network?

If you want to send MIDI to the session, select your MIDI device from the list of MIDI inputs in Muse's MIDI settings.
If you want to receive MIDI data, verify that the Muse MIDI Output device is enabled in your DAW’s MIDI settings, and that the MIDI indicator is visible in the sidebar under the user’s shared devices.  You can follow the 'Playing/Recording MIDI' section of the Feature Overview Tutorial here

How do I share/download files?

To share files with the session, simply drag and drop the file onto the chatbox. To download, click the file within the chatbox. You can see where the file was downloaded on your machine, or simply drag it from the chat into your DAW/desired location. You can follow the 'Chat/File Sharing' section of the Feature Overview Tutorial here

Can I control another user’s machine with Muse?

Yes! If you want to allow a user to control your screen, start by sharing a screen with the session. To request control of your screen, a user needs to click on your shared video feed and click "Request Control" and you can give them access. You can follow the 'Screen Sharing/Screen Control' section of the Feature Overview Tutorial here

Can I record audio from Muse?

To record audio over the network, open your DAW and select "Muse Recording" as the input. Then set up a Mackie Control device with Muse DAW Controller as the input, and enable the device. Lastly, set Muse's recording settings to minimize the recording delay. After setup, click the "R" button next to the device you want to start recording. You can follow the 'Recording Audio Overview' tutorial here

When will Muse be fully compatible with Windows?

We are currently in the Alpha stages of development, but we are constantly working toward making the app fully compatible with Windows. Although this will take some time, there are still workarounds to get the full experience of Muse on Windows. To learn more about limitations and workarounds for Muse on Windows, you can view the 'Windows Overview' tutorial here

How do I share computer audio or audio from my DAW on Windows?

You can view the 'Windows Overview' tutorial here

How do I share MIDI with the session on Windows?

You can view the 'Windows Overview' tutorial here

How do I fix playback delay in my DAW when sharing DAW audio with the session on Windows?

Because we don't currently have our own Muse Audio Driver on windows, we don't have a way to fix playback delay. You can view the 'Windows Overview' tutorial to learn more about limitations and workarounds on Windows here.

Can I join a session from my phone?

Currently this is not possible, but if you would like to see this feature please submit a feature request here, along with any feedback you have to help improve the app.

Where can I report software bugs or make suggestions for improvement?

Please submit all bug reports, suggestions, feedback, or feature requests here